If you are looking at service desk solutions then it is likely you want to: improve response and resolution time, optimize your infrastructure efficiencies, and establish SLA’s that map to productivity goals.
Service Desk is a costly and difficult to manage internally and staff turnover is typically high. Yet Service desk is a highly important operational function that acts as a single point of contact between the service provider and end users.
A typical service desk primarily managed incidents and service requests, and manages the communication flow in the issue resolution ecosystem. It is a critical operational function. Get it wrong, and the impact on productivity can be significant.
oon Solution service desk is staffed with highly-trained engineers with years of experience supporting on server, desktop and network level infrastructure issues. For our clients service desk provides simple budgeting through clearly defined costs. It allows the client business to focus attention away from operations complexity and onto mission critical tasks.