Services

The cost and consequences of maintaining security and compliance are steeper than ever. With new attack vectors being exploited through desktop applications, employee-owned devices, mobile computing, and social networks, protecting corporate assets can seem overwhelming. Plus, with new technical standards and compliance regulations, the urgency to secure and manage every aspect of the IT infrastructure increases even further.

Unified Communications call processing systems deliver voice, video, mobility, and presence services to IP phones, media processing devices, VoIP gateways, mobile devices, and multimedia applications.

• IP VPN
• IP Telephony
• Information Security Policy & Procedures
• Security Gateway Appliances
• Security Penetration Test & Audits
• Corporate Antivirus

As a result of (often) unstructured growth and the unique complexities of each environment it can be difficult to determine how best to evolve datacenter architecture to ensure that it is able to grow and adapt to the changing demands of end users computing needs. Whether the initiative is to build new, or upgrade and optimize an existing datacenter, correct design and careful planning are crucial to ensuring the data center will meet your needs now, and in the future. As the role of the data center continues to become more critical to business operations data center design should ensure a secure, intelligent, scalable platform on which to deliver business growth.

• Data center Assessment
• Raised Floor
• Data center Build
• Fire Fighting Solution
• UPS
• Data center Design
• Disaster Recovery Site
• Data center Migration Services

We provide nationwide IT Outsourcing solutions for Small & Medium Businesses. Our help desk will increase your productivity with instant support to your users. Our affordable solutions, such asManaged IT Services will increase your business efficiency by providing improved uptime and better service at a lower costs that you could provide for yourself.

As your long-term IT Outsourcing partner, we will serve as your Virtual CIO, regularly providing pragmatic advice, cost savings, and safegaurding your business from impending perils.

As a small business, there are numerous business advantages to outsourcing your IT services. If you have an employee who is your dedicated IT generalist, consider the impact to your business when that person gets sick or takes vacation. Are you in compliance with employment overtime laws when your staff is required to work evenings or weekends? Does your business have a single point of failure on one or two key individuals.

Miles Consulting Corp has a seasoned staff of IT consultants who are familiar with your network so you will always have the support you need and can depend on. 24x7x365. As your extended staff, we never complain about emergency requests and always respond promptly. We are not generalists, and as a professional team of many experts, we provide the right staff for each task, not simply whomever is available.

If you have an IT department, we can complement and extend your staff, on-call, as needed. We provide a complete IT outsourcing solution, covering every aspect of developing and maintaining a network to developing a customized web or software solution. Our technology expertise and core competencies include Exchange Consulting, Small Business Server Support, Cisco Experts, Active Directory Design, Windows Server Support and .NET development.

You can utilize our services for hourly outsourced IT support on an as-needed basis. We often recommend to new small business clients that they use this option during an evaluation phase before they decide to engage us for an on-going relationship. Brand new clients also use our hourly support when they need immediate assistance. While this option is costlier per hour than our advance-pay options, and tend to be used mostly when there is a problem (often a crisis), and as a result it can be very reactive. Since the majority of IT problems can be prevented with a regular, proactive approach to IT support, you may wish to utilize our services in a proactive model.

Regardless of how you engage us, we understand what a small business requires, and we possess the experience and ability to provide industry best-practices. If you don’t have access to dependable IT expertise, allow the seasoned staff at Miles Consulting Corp to provide a complete IT outsourcing solution to benefit your business today and as it grows and changes.

At oon Solution we understand that technology plays an important role as an enabler to support every business’s most important asset; People. This understanding, together with our extensive experience in delivering business applications enables us to adopt a unique approach to addressing your IT needs.

Infrastructure Optimization is designed to manage the components of your IT framework to ensure you get the building blocks in place to maximize the uptime of your network and its associated components through our unique Infrastructure Optimization engagement. Our team partners with you throughout this engagement to determine your current IT maturity level, business challenges and pain points.

Service Offerings:

• Microsoft Consulting Service
• Active Directory
• MS High Availability
• AD Rights Management Services
• Security Essentials
• Terminal Services
• Hyper V
• Active Directory Federation Services
• Windows Certificate Services-PKI
• Exchange Server
• SharePoint Solution
• Forefront
• System Center
• Lync
• MSSQL Server
• Windows In-tune

At oon Solution, we take care of your network so you can take care of your business. We employ powerful remote network monitoring tools such as MOM and System Center Operations Manager to provide 24×7 proactive support for your business.

Our US-based staff can offer your organization 24×7 support in a matter of days, providing you robust and thorough IT managed services and extreme responsiveness for much less cost than you can do yourself.

Our preventative maintenance service, active issue troubleshooting, and remote resolution can save your businesses from critical downtime, not to mention the cost avoidance of an information technology office visit. At the first sign of trouble within your business infrastructure our IT staff is immediately notified and begins to respond.

We are notified not only of system failures, but issues well before they occur. For example, we can see CPU or memory utilization out of spec, long running or blocked SQL transactions, disk space running low, unusual event log activity, network saturation, and much more. Our monitoring covers operating systems including Windows and Linux, Active Directory, Microsoft SQL Server, Exchange Server, as well as your backup software to ensure that your backups are succeeding.

24 / 7 Remote Network Support Service Offerings:

• Troubleshooting
• Server Preventative
• Maintenance
• Anti-virus updates
• Server Patch Management
• Service Pack Installation
• External Vulnerability Scanning
• Backup Management and Administration
• Security Log Analysis
• Event Log Monitoring

Escalation to either your internal IT staff when issue is not resolvable from a distance or local staff of our own for on-site service.

With our proactive approach, we can maximize your business up-time. Being proactive is the key word in protecting our customers’ business. Feel free to contact us for a free demonstration of our remote network support capabilities.

If you are looking at service desk solutions then it is likely you want to: improve response and resolution time, optimize your infrastructure efficiencies, and establish SLA’s that map to productivity goals.

Service Desk is a costly and difficult to manage internally and staff turnover is typically high. Yet Service desk is a highly important operational function that acts as a single point of contact between the service provider and end users.

A typical service desk primarily managed incidents and service requests, and manages the communication flow in the issue resolution ecosystem. It is a critical operational function. Get it wrong, and the impact on productivity can be significant.

oon Solution service desk is staffed with highly-trained engineers with years of experience supporting on server, desktop and network level infrastructure issues. For our clients service desk provides simple budgeting through clearly defined costs. It allows the client business to focus attention away from operations complexity and onto mission critical tasks.

• Incident and Problem Management
• Change Management
• Perfectible & preventative Maintenance
• Configuration Management
• Release Management
• Asset Management

Intelligent and efficient data storage architecture is the foundation for an IT infrastructure that propels a company to profitability and growth. Storage is the backbone of any virtualization initiative, on-demand application services, or the cloud.

A storage system designed to support the needs of your business will provide the freedom to easily consolidate, protect, manage, access, and recover stored data. Data storage architecture solutions also need to address ever expanding volumes of information and data generated daily.

oon Solution Storage, Backup and Recovery solutions enable your organization to guard against unforeseen events that threaten your most precious of business assets, your information. A oon Solution, solution will strengthen your data security, and enable streamlined backup and recovery capabilities.

Whether you are looking to: dramatically improves service levels, ensure regulatory compliance, develop comprehensive disaster recovery plans or simply shorten back up windows we can help.

• Storage Consolidation and Virtualization
• Backup and Recovery
• Business Continuity and DR Plans
• Data Management
• Archiving

Virtualization can be viewed as part of an overall trend in enterprise IT that includes autonomic computing, a scenario in which the IT environment will be able to manage itself based on perceived activity, and utility computing, in which computer processing power is seen as a utility that clients can pay for only as needed. The usual goal of virtualization is to centralize administrative tasks while improving scalability and workloads.

The goal for most organizations over recent years has been to gain a flexible IT architecture while reducing their Total Cost of Ownership (TCO). Achieving this goal has led to organizations exploring the multiple benefits that virtualization offers. Virtualization is the first step on the ladder to cloud computing and the ultimate goal of utility based computing, or IT as a Service.

Virtualization has become as a generic term used for server consolidation, but virtualization also includes:

• Desktop virtualization
• Application virtualization
• Network virtualization
• Storage virtualization
• Server virtualization